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FAQs FAQs

WHAT ARE OEM PRODUCTS?

  • OEM, or Original Equipment Manufacturer are products or software that are generally full version software - these will not work if upgrading from a older release. OEM products or software are always licensed for one computer and are not transferable and does not come with technical support from manufacturer.

 

WHAT ARE RETAIL SOFTWARE?

  • Retail products are the same products you purchase at your local software stores. It is packaged for retail sale. This includes a retail box, cd(s), manual, paper license agreement, and activation key. Similar to OEM products/software, retail versions are licensed for use on one computer, otherwise specified.

 

WHAT IS A DIGITAL DOWNLOAD?

  • This relates to the method of purchase and usually relates to the software/product purchased online. There are no physical goods (retail box, cd(s), manual, paper license agreement, and activation key) involved with a digital download. The software installation process and product key is provided to you via cloud-storage.

 

IS YOUR SOFTWARE GENUINE?

  • All our software are 100% genuine sourced by legitimate distributors. 

 

CAN I CHECK TO SEE IF THE KEY IS GENUINE?

  • You will receive links in your email directing you to Microsoft. There you can register your details and activate your product key. However, in the event that an error occurs, you can register your software over the phone with Microsoft's automated service.

 

HOW CAN YOU SELL SOFTWARE SO CHEAP?

  • We work with large volumes from our distributor to get the lowest rate possible and can afford to offer our valued customers with greater software discount.
 

CAN I BUY 1 (ONE) LICENSE KEY AND INSTALL IT ON MULTIPLE COMPUTERS?

  • No. OEM and retail products/software licenses will work on 1 computer only.

 

IF MY COMPUTER BROKE AND SUFFERED A COMPLETE FAILURE, CAN I USE THE LICENSE KEY ON ANOTHER COMPUTER?

  • No. OEM and retail products/software licenses will work on 1 computer only.

 

CAN YOU SEND ME A HARD COPY OF MY PURCHASE THROUGH MAIL?

  • MSTECHSTOP is solely a digital reseller. We rely on a fast and efficient digital delivery service. You can back up your product key and software download on a USB stick.

 

WHAT IS AN ISO/DMG IMAGE?

  • An ISO or DMG disc image is an archive file of an exact optical disc. The disc image contains every written sector of an optical disc including the file system. ISOs are often used on a PC or Windows OS whilst DMGs are used on Mac OS.

 

CAN YOU SUPPLY ORDERS IN BULK OR BIG VOLUME?

  • Purchases of large quantities can be arranged.  Please contact us directly via Email, Live Chat, or telephone. Make sure you have your contact information and the product you are interested in handy and we will endeavour to provide you with a very competitive rate. 

 

WHEN ITEMS GO OUT OF STOCK, HOW LONG DOES IT TAKE YOU TO RESTOCK?

  • We always strive to keep the volume of our inventory at sufficient levels. However, in the unlikely event that we do run out of stock for a particular item, we will try our very best to fulfil the order within 24hrs otherwise we will suggest a similar product or issue a refund.

 

 

WHAT ARE OEM PRODUCTS?

  • OEM, or Original Equipment Manufacturer are products or software that are generally full version software - these will not work if upgrading from a older release. OEM products or software are always licensed for one computer and are not transferable and does not come with technical support from manufacturer.

 

WHAT ARE RETAIL SOFTWARE?

  • Retail products are the same products you purchase at your local software stores. It is packaged for retail sale. This includes a retail box, cd(s), manual, paper license agreement, and activation key. Similar to OEM products/software, retail versions are licensed for use on one computer, otherwise specified.

 

WHAT IS A DIGITAL DOWNLOAD?

  • This relates to the method of purchase and usually relates to the software/product purchased online. There are no physical goods (retail box, cd(s), manual, paper license agreement, and activation key) involved with a digital download. The software installation process and product key is provided to you via cloud-storage.

 

IS YOUR SOFTWARE GENUINE?

  • All our software are 100% genuine sourced by legitimate distributors. 

 

CAN I CHECK TO SEE IF THE KEY IS GENUINE?

  • You will receive links in your email directing you to Microsoft. There you can register your details and activate your product key. However, in the event that an error occurs, you can register your software over the phone with Microsoft's automated service.

 

HOW CAN YOU SELL SOFTWARE SO CHEAP?

  • We work with large volumes from our distributor to get the lowest rate possible and can afford to offer our valued customers with greater software discount.
 

CAN I BUY 1 (ONE) LICENSE KEY AND INSTALL IT ON MULTIPLE COMPUTERS?

  • No. OEM and retail products/software licenses will work on 1 computer only.

 

IF MY COMPUTER BROKE AND SUFFERED A COMPLETE FAILURE, CAN I USE THE LICENSE KEY ON ANOTHER COMPUTER?

  • No. OEM and retail products/software licenses will work on 1 computer only.

 

CAN YOU SEND ME A HARD COPY OF MY PURCHASE THROUGH MAIL?

  • MSTECHSTOP is solely a digital reseller. We rely on a fast and efficient digital delivery service. You can back up your product key and software download on a USB stick.

 

WHAT IS AN ISO/DMG IMAGE?

  • An ISO or DMG disc image is an archive file of an exact optical disc. The disc image contains every written sector of an optical disc including the file system. ISOs are often used on a PC or Windows OS whilst DMGs are used on Mac OS.

 

CAN YOU SUPPLY ORDERS IN BULK OR BIG VOLUME?

  • Purchases of large quantities can be arranged.  Please contact us directly via Email, Live Chat, or telephone. Make sure you have your contact information and the product you are interested in handy and we will endeavour to provide you with a very competitive rate. 

 

WHEN ITEMS GO OUT OF STOCK, HOW LONG DOES IT TAKE YOU TO RESTOCK?

  • We always strive to keep the volume of our inventory at sufficient levels. However, in the unlikely event that we do run out of stock for a particular item, we will try our very best to fulfil the order within 24hrs otherwise we will suggest a similar product or issue a refund.

 

 

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